Need Help?

You're in the right place. To make things easier, we've answered the most commonly asked questions we receive regularly. If you can’t find the answer you’re looking for, please contact us via the various methods below.

Frequently Asked Questions

We will ship your order from the SooQoo warehouse using leading express shipping providers such as UPS, FedEx and DHL.

Shipping will be shown at the checkout stage once you input your address so our system can provide an accurate quote.

We typically ship orders out within 1-2 business days of ordering. From there shipping may take 3-5 business days. Shipping times will be detailed on your tracking once provided.

Get In Touch

Need help? Get in touch below via email, phone or fill out the form and our team will do their best to assist you within 24 hours.


Instagram: SOOQOO Official

WeChat: SOOQOO_Official

WhatsApp: +86 18054200136


Address: 589W+69W, Tianhe District,

Guangzhou City, 510642,

GuangDong Province,


Opening Hours: Monday to Saturday, 9:00AM - 6:00PM GMT+8
Sunday: CLOSED
Chinese Holidays: CLOSED

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